Frequently Asked Questions

Everything you need to know about shopping at GUGUSHOP

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping can take between 10-21 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. You can choose between a full refund to your original payment method or an exchange for a different size or color.

How can I track my package?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.

What payment methods do you accept?

GUGUSHOP accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How do I know which size will fit me best?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.

Are your materials ethically sourced?

Yes, GUGUSHOP is committed to sustainable fashion. We partner with manufacturers who adhere to fair labor practices and prioritize the use of organic cotton and recycled fabrics whenever possible.