Returns & Exchanges

At GUGUSHOP, we want you to be completely satisfied with your purchase. If your new fashion find isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Visit our online portal and enter your order number and email address to select the items you wish to return.

2

Pack Your Items

Place the unwashed and unworn items with original tags still attached back into the original shipping packaging or a secure box.

3

Ship It Back

Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing